DIPLOMA IN DRUGSTORE SUPERVISION AND MANAGEMENT

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About Course

This diploma is designed to equip learners with the foundational and advanced knowledge required to supervise and manage drugstores or community pharmacies effectively. It integrates pharmaceutical operations, inventory management, regulatory compliance, customer service, and business principles.
Inventory management is a critical function in pharmacy operations that directly impacts patient care, drug safety, cost control, and regulatory compliance. This module focuses on efficient inventory handling methods, ordering practices, supplier engagement, and preventative strategies against common inventory issues such as stockouts and expired products. The content is informed by best practices outlined in the WHO Drug Supply Management Manual and applicable international standards.

What Will You Learn?

  • Upon completion of the course, learners will be able to:
  • 1. Understand pharmaceutical retail operations and drug classifications.
  • 2. Apply effective inventory and supply chain management techniques.
  • 3. Ensure regulatory compliance with local and international drug laws.
  • 4. Manage staff, schedules, and customer relations in a retail pharmacy.
  • 5. Implement financial and marketing strategies to improve store performance.

Course Content

MODULE ONE Introduction to Pharmacy Practice
Roles of Drugstore/Pharmacy in Healthcare Dispensing Medications: The core role remains the accurate dispensing of prescription and non-prescription medications. Patient Counseling: Pharmacists provide critical information on drug usage, side effects, adherence, and interactions. Health Promotion: Drugstores often serve as health information centers, offering immunizations, screenings, and/or wellness advice. Collaboration with Healthcare Providers: Pharmacists are part of interdisciplinary teams, contributing to treatment planning and monitoring. Ensuring Drug Safety and Efficacy: Through pharmacovigilance and drug utilization reviews, pharmacists protect public health.

  • The Pharmacy Practice
    00:00
  • Ethics in Pharmacy Practice
    00:00
  • WHO Good Pharmacy Practice (GPP) Guidelines
    00:00

MODULE TWO Pharmaceutical Terminology and Drug Classifications
Understanding pharmaceutical terminology and classification systems is essential for healthcare professionals. This module provides the foundational knowledge needed to identify, classify, and regulate drugs according to established national standards. We explore how medications are named, categorized, and labeled to ensure safe and effective use in patient care.

MODULE 3 Drugstore Operations and Workflow Management
Efficient drugstore operations are critical to ensuring patient safety, customer satisfaction, regulatory compliance, and financial viability. This module introduces the essential components of drugstore layout, workflow design, and technology integration, with a focus on optimizing pharmacy operations through strategic planning and the use of pharmacy management software.

MODULE FOUR Inventory Management and Procurement
Inventory management is a critical function in pharmacy operations that directly impacts patient care, drug safety, cost control, and regulatory compliance. This module focuses on efficient inventory handling methods, ordering practices, supplier engagement, and preventative strategies against common inventory issues such as stockouts and expired products. The content is informed by best practices outlined in the WHO Drug Supply Management Manual and applicable international standards.

MODULE FIVE Regulatory and Legal Aspects
1. Introduction Regulatory and legal compliance is the backbone of pharmaceutical practice. This module examines the foundational laws that govern pharmacy operations, with a focus on licensing, controlled substances, documentation, and regulatory inspections. By understanding these legal frameworks, pharmacy professionals can ensure safe practices, avoid legal violations, and protect public health. 2. Pharmacy Law and Drugstore Licensing Overview of Pharmacy Law Pharmacy law governs the practice of pharmacy, ensuring that medications are dispensed safely, ethically, and legally. It includes: • Regulation of drug products (manufacturing, distribution, dispensing) • Licensing of pharmacies and pharmacy personnel • Scope of practice for pharmacists and technicians • Advertising and promotion of pharmaceuticals • Patient privacy and informed consent Key Regulatory Authorities • Gambia: • Pharmacy Council, the Gambia • Medicines control Agency • U.S.: o Food and Drug Administration (FDA) o Drug Enforcement Administration (DEA) o State Boards of Pharmacy • Canada: o Health Canada o NAPRA (National Association of Pharmacy Regulatory Authorities) o Provincial Colleges of Pharmacy Drugstore Licensing Requirements 1. Application and Inspection o Submission of layout plans, security details, and personnel qualifications o Pre-licensing inspection by regulatory body 2. Licensing Criteria o Qualified pharmacist on staff o Adequate storage, security, and documentation systems o Compliance with Good Pharmacy Practices (GPP) 3. License Renewal and Updates o Typically annual or biennial renewal o Notification of changes (ownership, location, pharmacist-in-charge) 4. Special Permits o Controlled substance handling o Compounding o Remote dispensing or telepharmacy services

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Kabboumb Academy

Kabboumb Academy is a subsidiary of Kabboumb Volunteers Foundation. KVF focuses on education and training. It also provides strategic alliances and partnerships to create real life-changing opportunities for all, especially the vulnerable.