POSTGRADUATE DIPLOMA IN LEAN SIX SIGMA–DRIVEN HEALTHCARE ADMINISTRATION (PGD-LSSHA)

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About Course

Healthcare systems across the world continue to struggle with long wait times, rising operational costs, medication errors, patient dissatisfaction, and workforce burnout. The WHO (2023) estimates that medical errors contribute to millions of preventable deaths annually, while the Institute for Healthcare Improvement reports that hospitals lose 20–40% of resources to waste, inefficiency, and avoidable variation.

Lean Six Sigma (LSS) has emerged as a global solution for health system transformation. Evidence shows that LSS can:

  • Reduce patient wait times by 30–60%

  • Reduce medical errors by 25–50%

  • Improve staff productivity by 20–35%

  • Lower operating costs by 15–40%

  • Improve patient satisfaction scores by 20–55%

This programme is built entirely around Lean Six Sigma methodologies, meaning LSS thinking, tools, and problem-solving strategies are embedded in every single module.

 

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What Will You Learn?

  • Graduates of the PGD-LSSHA will be able to apply Lean Six Sigma tools to real healthcare problems, lead DMAIC improvement projects, analyse workflows using evidence, and engage teams in continuous improvement. They will demonstrate competencies in value stream mapping, 5S implementation, root cause analysis, FMEA, process redesign, patient flow optimisation, digital health systems, and health facility leadership. Graduates will also be equipped to address human error, enhance patient safety, reduce waste, and build improvement cultures grounded in respect and accountability.

Course Content

LSSHA701: Foundations of Lean Six Sigma–Driven Healthcare Administration
This module introduces the realities of healthcare inefficiency, the human impact of system failures, and the role of Lean Six Sigma in improving quality and safety. Learners study the DMAIC framework and its relevance to reducing healthcare waste, which accounts for up to 30% of global health expenditure (Berwick & Hackbarth, 2012).

LSSHA702: Global Health Systems, Policy Design & High-Reliability Healthcare
Students examine how health systems function, how policy decisions shape service delivery, and how reliability science reduces error. High-reliability healthcare models have been shown to reduce serious safety events by up to 50% (Chassin & Loeb, 2013).

LSSHA703: Lean Healthcare Operations & Workflow Optimisation
This module focuses on the identification and elimination of operational waste, including delays, unnecessary motion, overprocessing, and defects. Lean improvements have reduced hospital wait times by 30–60% in multiple studies (Antony, 2019).

LSSHA704: Six Sigma for Clinical Quality, Error Reduction & Performance Control
Students apply statistical thinking to healthcare processes to understand variation and defects. Six Sigma interventions have reduced medication-related errors by up to 50% (De Koning et al., 2006). The module strengthens analytical, measurement, and control-phase skills.

LSSHA705: Digital Health Systems, Automation & Data-Enabled Care
This module explores electronic health records, telemedicine, automation, HIS systems, and digital mapping. Digital transformation has been associated with 20–40% increases in workflow efficiency (McKinsey, 2021).

LSSHA706: Lean Healthcare Finance, Cost-of-Quality & Resource Efficiency
Learners examine how waste affects financial performance and how Lean principles reduce the cost of poor quality (COPQ). Inefficient processes contribute significantly to rising global health expenditure, now exceeding 10% of global GDP (World Bank, 2023).

LSSHA707: Patient Safety, Human Error Science & Quality Assurance Frameworks
This module equips learners with the tools to analyse safety events, reduce errors, and build strong safety cultures. WHO data indicates that unsafe care is responsible for millions of preventable injuries and deaths annually (WHO, 2023).

LSSHA708: Patient Experience, Service Excellence & Lean-Based Care Pathway Redesign
Students examine the human experience of patients, identify pain points, and design more compassionate and efficient journeys. Improved service quality is associated with 20–30% increases in patient retention (Press Ganey, 2021).

LSSHA709: Strategic Human Resource Management & Workforce Optimisation
This module focuses on team leadership, burnout prevention, skills mapping, and operational scheduling. The global healthcare sector is projected to face a shortfall of 10 million workers by 2030 (WHO, 2020), reinforcing the importance of effective HR strategies

LSSHA710: Healthcare Ethics, Law, Compliance & Risk Governance
Students explore legal frameworks, ethical practice, and the management of institutional risk. Strong compliance systems reduce organisational exposure to litigation and enhance public trust.

LSSHA711: Public Health Systems, Epidemiology & Lean Resource Allocation
This module applies Lean principles to public health strategy, outbreak management, and resource distribution. Emerging diseases continue to cause over 4 million deaths annually (WHO, 2023), highlighting the need for efficient public health systems.

LSSHA712: Lean Supply Chain, Pharmaceutical Logistics & Inventory Control
Students examine healthcare supply chain challenges, stock-outs, and cold-chain gaps. Poor inventory control contributes to widespread inefficiencies, with up to 30% of medicines in low-income regions being substandard or counterfeit (WHO, 2017).

LSSHA713: Health Economics & Value-Driven Care Models
This module focuses on cost-effectiveness analysis, value creation, and financial prioritisation. Value-based care models have the potential to improve health outcomes while reducing unnecessary costs.

LSSHA714: Leadership, Culture Transformation & Lean Governance
Students examine leadership theories, cultural barriers to improvement, and the development of Lean-oriented governance systems. Strong leadership has been linked to substantial improvements in hospital performance (Avolio et al., 2009).

LSSHA715: Healthcare Data Analytics, Measurement Systems & Performance Dashboards
This module develops the skills required to collect, analyse, interpret, and visualise healthcare data. Data-driven organisations outperform their peers significantly, with some studies reporting performance improvements of up to 20–30% (McKinsey, 2022).

LSSHA716: Healthcare Project Management, Agile Methods & Implementation Science
Students learn project design, stakeholder management, risk assessment, and Agile methodologies to support faster implementation. Agile frameworks improve project delivery timelines by up to 40% in health settings (PMI, 2022).

LSSHA717: Lean Six Sigma Green Belt Mastery & Statistical Improvement Tools
Learners gain advanced competence in hypothesis testing, regression, capability indices, control charts, and real LSS applications. This module prepares students for Green Belt–level certification.

LSSHA718: Internship, DMAIC Research Project or Healthcare Consultancy Project
The final module allows students to apply DMAIC to a real improvement challenge. Examples include reducing outpatient waiting time, optimizing laboratory turnaround time, improving pharmacy workflow, and reducing documentation delays. Well-implemented DMAIC projects often demonstrate 30–70% performance improvement (Antony, 2019).

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